To help reconnect displaced residents with the postal system as quickly as possible, Canada Post is asking people to register for the Mail Forwarding service. This is an important service not just for ongoing mail and parcels, but it also provides a vital link with government and relief agencies going forward.
By registering, Canada Post will be able to ship mail and parcels to a different address selected by the customer, as well as reprocess and ship existing mail and parcels. This can be done on a short-term basis or for longer periods, even if the address is temporary.
To all affected British Columbia residents with postal codes starting with the following 3 digits are eligible for the service: V0E, V0K, V0L, V2G, & V2J.
To register for the Mail Forwarding service:
For impacted residents with a credit card and government-issued ID bearing an eligible postal code:
Go online at canadapost.ca/mailforward. Note that you will have to provide a credit card payment in order to authenticate the transaction but you will be refunded in 5-10 business days. We apologize for this inconvenience, but to make this available quickly, we have had to take this approach.
Go to any post office in British Columbia or across the country. You will not be required to show a credit card, just your government-issued photo ID. Retail employees will help you with the process, which is free of charge.
Note: Make note of the eight-digit reference number at the top of the Mail Forwarding form when you register for the service at a post office. This number makes it easy for Canada Post customer service to retrieve your information if you need to make changes to, or cancel, your Mail Forwarding service.
For impacted residents with a government-issued ID bearing an eligible postal code, but no credit card:
Go to any post office in British Columbia or across the country. Retail employees will help you with the process, which is free of charge.
If any affected resident requires urgent access to critical items, such as medications or passports, please call 1 800 267-1177. If residents are looking for a secure place to send any future items they purchase online, they can also sign up for the FlexDelivery service for free, which will allow them to send all future online purchases to a post office of their choosing.
